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Uncomplete delivery
Uncomplete delivery Posted on [08/07/2020] à 18:46

Dear Devil Pig Games,


Please note that my last order was not complete. The item HON TCG – Pledge Overlord has not been included in the package. I was sending a message from My Orders page on 18th June asking if that will be delivered separately or the cash will be refounded, but I did not receive any answer so far.


Can you please advise if the missing item will be delivered or, in case it is not possible, when the cash will be refounded?


I'd appreciate any information from you. Many thanks!


Regards,


Rafal


Krayan

Uncomplete delivery Posted on [08/07/2020] à 19:18

I don't think that DPG receives warning if someone adds something to his order page, so they probably haven't seen it (I know from experience)


And I don't think anyone from DPG reads the EN forum (they are french) or at least not very frequent


Best use the contact button on the left side of the screen and be patient (very patient). That way you can add more info, like the order number and such, to your message.


Uncomplete delivery Posted on [13/10/2020] à 21:33

Hello,


@Eclo – many thanks for your advice! I've followed them and got a message from Yann on 9 July that a missing part is warehouse error and I will get my order soon.


Unfortunately it was not resolved until now, so waiting for my missing part of an order already for 3 months. Anyone can help with solution here?


Regards,


Rafal


Krayan

Uncomplete delivery Posted on [14/10/2020] à 08:46

Try to get back to Yann about this, he’s the one that can help you out.


☠☠☠Heroes of Belgium ☠☠☠

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