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Shipping question
Shipping question Posted on [06/04/2021] à 19:31

Order status is completed. But the order is not sent out. Does it mean something is wrong?

Also how long does it usualy take for a delivery to germany?

Would be happy to hear about some experiences.


Shipping question Posted on [06/04/2021] à 21:10

It depends. Sometimes it only takes a few days, sometimes longer.


Sorry to be of no help here, but the shipping time, or even the order processing time is very variable.


☠☠☠ Heroes of Belgium ☠☠☠

Shipping question Posted on [08/04/2021] à 08:35

And sometimes it never comes. And then you have no contact with nobody from DPG. And you are frustrated as me here or on other topics on forum. To moderators: I am going to write my complains until you send me my Pig Back from Hell. Do something and at least write me back with some information.


Shipping question Posted on [08/04/2021] à 10:43

Quote from Zakilles on [08/04/2021] à 08:35

And sometimes it never comes. And then you have no contact with nobody from DPG. And you are frustrated as me here or on other topics on forum. To moderators: I am going to write my complains until you send me my Pig Back from Hell. Do something and at least write me back with some information.


Did you open a ticket? DPG's customer service is not going to realize there is an issue if you don't open a ticket.


Volunteer Moderator of the English Language Forums
Remember: If you are not willing to shell your own position you are not willing to win!

Shipping question Posted on [08/04/2021] à 10:48

Quote from amanwing on [06/04/2021] à 19:31

Order status is completed. But the order is not sent out. Does it mean something is wrong?

Also how long does it usualy take for a delivery to germany?

Would be happy to hear about some experiences.


Have you opened a ticket about the issue? That is the only way to get any information on the issue.


However, there is a glitch keeping some tracking info from getting updated, so you might be part of that issue.


Volunteer Moderator of the English Language Forums
Remember: If you are not willing to shell your own position you are not willing to win!

Shipping question Posted on [08/04/2021] à 12:07

I struggle to create a ticked. It always tells me that I need to fill in the missing game piece formular. I just clicked on the create a ticket button on the order page. I might be dumb or it could be a problem.


Shipping question Posted on [08/04/2021] à 12:31

Quote from amanwing on [08/04/2021] à 12:07

I struggle to create a ticked. It always tells me that I need to fill in the missing game piece formular. I just clicked on the create a ticket button on the order page. I might be dumb or it could be a problem.


You need to use the "Online Store" or "Kickstarter" options.


Don't use Customer Care as it will insist that you enter at least one set of values for a "missing piece".


Shipping question Posted on [08/04/2021] à 14:02

I got it. I created a ticket and got a fast answer. The order is already on its way but they can't change the status on the webpage at the moment.

Great and fast support answer.


Shipping question Posted on [09/04/2021] à 04:13

Glad to hear it got sorted out.


For anyone else coming here later, posting in a thread will not get you answers, you need to use the Contact link to access the Support system. That is why it exists.


Volunteer Moderator of the English Language Forums
Remember: If you are not willing to shell your own position you are not willing to win!

Shipping question Posted on [09/04/2021] à 07:42

I opened a ticket almost month ago. I got answer to wait. Nothing changed since then…


Shipping question Posted on [09/04/2021] à 18:44

Check your spam folder? If there is nothing there, then please open a new ticket. I am sorry you are having a problem with this, hopefully that will get it sorted out.


Volunteer Moderator of the English Language Forums
Remember: If you are not willing to shell your own position you are not willing to win!

Shipping question Posted on [23/04/2021] à 21:35

Hi,


My country Slovakia is not among the delivery options. There is the Czech Republic, Poland, Hungary, Austria and Slovakia is not there.

I had to choose estern europe, I hope that the postage will not surprise me, because I would rather send it to the Czech Republic, from there it costs 3-4 euros for us, depending on whether it is a package up to 5 kg or 10 kg.


I missed something, or rather our small big country was overlooked: D


cheers


icebear


Ján Fehér

Shipping question Posted on [24/04/2021] à 12:41

Hello,

I ordered BATTLEGROUND SET 4 woods and hills

almost a year ago in May 2020 and it has still not arrived


Can someone help please? I tried to open a ticket but I couldnt do it, it wouldnt let me


I really would appreciate some help here please


thanks


Alan Hume


Shipping question Posted on [24/04/2021] à 13:00

Hi Alan,


The only way to fix this unfortunate delay is by opening a ticket.


Make sure to check you’re using the correct form/channel as you should definitely be able to create a ticket if you filled out all fields correctly.


☠☠☠ Heroes of Belgium ☠☠☠

Shipping question Posted on [24/04/2021] à 13:12

I cant open a ticket

I have tried and tried until I am blue in the face but it keeps coming up error


can someone help me please?


Shipping question Posted on [24/04/2021] à 13:14

Quote from Paul Holden on [08/04/2021] à 12:31


Quote from amanwing on [08/04/2021] à 12:07

I struggle to create a ticked. It always tells me that I need to fill in the missing game piece formular. I just clicked on the create a ticket button on the order page. I might be dumb or it could be a problem.


You need to use the "Online Store" or "Kickstarter" options.


Don't use Customer Care as it will insist that you enter at least one set of values for a "missing piece".


what are those please?


How do I open a ticket? If I click on the open a ticket bit on my order page then it gets nowhere, asks for 'pieces' and all that crap. Comes up error all the time


just how do I actually make a ticket please?


thanks


Alan


Shipping question Posted on [24/04/2021] à 13:20

Ok, after trying all morning I have finally managed to get a link to the ONLINE STORE ticket creation bit and created a ticket.


Phew', that was not easy and didn't make a whole lot of sense but thanks to the posts here I managed it


now, fingers crossed someone will send me my item


Shipping question Posted on [24/04/2021] à 13:21

I have to say though, despite all this hassle, I am still a BIG Devil Pig Games fan and happily backed the latest kickstarter


Shipping question Posted on [24/04/2021] à 17:07

It always tells me that I need to fill in the missing game piece formular. I just clicked on the create a ticket button on the order page. vidmate mobdro


Shipping question Posted on [24/04/2021] à 17:34

try this link


https://www.devil-pig-games.com/en/contact/


Use the ONLINE STORE option


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