Welcome Guest, posting in this forum require registration.
RSS Feed MembersSearch
Pages: 1
Shipping question
Shipping question Posted on [06/04/2021] à 19:31

Order status is completed. But the order is not sent out. Does it mean something is wrong?

Also how long does it usualy take for a delivery to germany?

Would be happy to hear about some experiences.


Shipping question Posted on [06/04/2021] à 21:10

It depends. Sometimes it only takes a few days, sometimes longer.


Sorry to be of no help here, but the shipping time, or even the order processing time is very variable.


☠☠☠ Heroes of Belgium ☠☠☠

Shipping question Posted on [08/04/2021] à 08:35

And sometimes it never comes. And then you have no contact with nobody from DPG. And you are frustrated as me here or on other topics on forum. To moderators: I am going to write my complains until you send me my Pig Back from Hell. Do something and at least write me back with some information.


Shipping question Posted on [08/04/2021] à 10:43

Quote from Zakilles on [08/04/2021] à 08:35

And sometimes it never comes. And then you have no contact with nobody from DPG. And you are frustrated as me here or on other topics on forum. To moderators: I am going to write my complains until you send me my Pig Back from Hell. Do something and at least write me back with some information.


Did you open a ticket? DPG's customer service is not going to realize there is an issue if you don't open a ticket.


Volunteer Moderator of the English Language Forums
Remember: If you are not willing to shell your own position you are not willing to win!

Shipping question Posted on [08/04/2021] à 10:48

Quote from amanwing on [06/04/2021] à 19:31

Order status is completed. But the order is not sent out. Does it mean something is wrong?

Also how long does it usualy take for a delivery to germany?

Would be happy to hear about some experiences.


Have you opened a ticket about the issue? That is the only way to get any information on the issue.


However, there is a glitch keeping some tracking info from getting updated, so you might be part of that issue.


Volunteer Moderator of the English Language Forums
Remember: If you are not willing to shell your own position you are not willing to win!

Shipping question Posted on [08/04/2021] à 12:07

I struggle to create a ticked. It always tells me that I need to fill in the missing game piece formular. I just clicked on the create a ticket button on the order page. I might be dumb or it could be a problem.


Shipping question Posted on [08/04/2021] à 12:31

Quote from amanwing on [08/04/2021] à 12:07

I struggle to create a ticked. It always tells me that I need to fill in the missing game piece formular. I just clicked on the create a ticket button on the order page. I might be dumb or it could be a problem.


You need to use the "Online Store" or "Kickstarter" options.


Don't use Customer Care as it will insist that you enter at least one set of values for a "missing piece".


Shipping question Posted on [08/04/2021] à 14:02

I got it. I created a ticket and got a fast answer. The order is already on its way but they can't change the status on the webpage at the moment.

Great and fast support answer.


Shipping question Posted on [09/04/2021] à 04:13

Glad to hear it got sorted out.


For anyone else coming here later, posting in a thread will not get you answers, you need to use the Contact link to access the Support system. That is why it exists.


Volunteer Moderator of the English Language Forums
Remember: If you are not willing to shell your own position you are not willing to win!

Shipping question Posted on [09/04/2021] à 07:42

I opened a ticket almost month ago. I got answer to wait. Nothing changed since then…


Shipping question Posted on [09/04/2021] à 18:44

Check your spam folder? If there is nothing there, then please open a new ticket. I am sorry you are having a problem with this, hopefully that will get it sorted out.


Volunteer Moderator of the English Language Forums
Remember: If you are not willing to shell your own position you are not willing to win!

Pages: 1