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Postage
Postage posté le [15/03/2019] à 17:27

Over the last 2 years I have invested heavily in H of N. Many items have been purchased through 3rd parties and not from Devil Pig due to your heavy postage charges. I am now nearly complete in my collection. Looking at your recent difficulties would it not be better to give more realistic prices? I also notice that the recent Brexit has had an effect on postage when it is unnecessary yet. Not just with devil pig but with others, both in the UK and the rest of the EU. This is daft as it inhibits even more cross channel trade which is something we all want in this comparatively small hobby. Your stance no longer affects me now, but may affect future sales, My experience in Business leads me to think you should reconsider this. Gaelic Shrug…… For my part Vive la Europe!


Roland Grime

Postage posté le [16/03/2019] à 17:41

As someone who both buys and sells on eBay I have been shocked at the cost increases on international shipping. If I want to ship over the Atlantic to the UK my lowest rate is $25 USD for a small envelope. Forbid if I need to move up to a small box, $47 USD. Basic HoN set, $61 USD. That is with my discount. If you walked into a USPS Office that Basic HoN goes to $65.


Let's not even talk about shipping to our Australian or New Zealand friends. Seems the moment you cross the national boarders the cost rockets up. Does not seem to matter who you check; USPS, UPS, FedEx, or others.


Now I do not profess to know what, if any, volume discount DPGs may get for their shipments but I can't imagine they qualify for large volume shipper discounts. So I would not assume they are heavily padding their shipment costs. Based on the costs I see, their shipping costs for the size and weight of their items are not as unrealistic as you make them sound. They, like me, are punished for not being an Amazon level shipper.


Member of the « Cult of the Inexisting New » – Thanks bartdevuyst

Postage posté le [16/03/2019] à 22:10

I am an online seller and have looked in to shipping. My international sales have vanished so I did some investigating.


This article explains it- https://www.forbes.com/sites/wadeshepard/2017/11/05/how-the-usps-epacket-gives-postal-subsidies-to-chinese-e-commerce-merchants-to-ship-to-the-usa-cheap/#2414ff0a40ca


To sum it up, the United Nations set rates between nations. They have set extremely favorable rates for developing nations. China and Hong Kong are among the nations listed as being at an economic disadvantage and are given extreme discounts. Look on Ebay and you will see massive evidence of this.


The country getting the shipments loses money on each package.


That nation has to raise rates on their own domestic citizens to cover the losses.


This makes the Chinese seller even more competitive and causes more domestic sellers to be pushed out of the market. This is a downward spiral of domestic online sellers that seems to have no real solution. Consumers are not concerned because they are reaping the rewards of free shipping from thousands of Chinese sellers. As a domestic shipper it is frustrating to know your own inflated shipping rates are being used to subsidize the very competition that is driving you out of business.


Visit seller forums and this is happening in many nations.


My own shipping costs to finish my Devil Pig collection from Europe were extremely high. 80 Euros for 2 orders. I paid them and do not in any way blame Devil Pig for this. It is simply a problem that makes a buyer think twice before making a purchase. I determined that I wanted to support the company and not have to chase Ebay for used copies.


I wanted to buy a slot car body from Ebay Germany that weighed 3 ounces. Shipping to the US was over 20 Euros. I did not purchase.


I really wish more people were aware of the impact this UN mandate is having on their own nations online sellers.


The solution for some online sellers is to palletize their inventory and ship it by ship to China and have a Chinese warehouse re-send it back to the US taking advantage of the subsidized shipping. This is absurd but companies are being forced to become very creative to survive in the online global ecommerce.


I hope this post is not too political or otherwise offensive. An online seller will sometimes be blamed for "gouging" the customer when that might not be the case. It is even harder for customers to understand when all over Ebay they can get things shipped around the world for nothing.


Postage posté le [17/03/2019] à 05:37

Kenofyork, I agree. I recently purchased miniature bases from a small manufacturer in Pennsylvania, USA and had the same shipping issues. The cost of shipping was more than the bases themselves. All together the cost was still affordable but a post on the company's web site described the difficulties they were having shipping overseas. They were also having to ship first to China and then distribute from there to the rest of the world or the cost of shipping would be prohibitive. Before they made the decision to do this their international shipping had completely dried up. It's frustrating that business decisions are being dictated by socialist bureaucrats rather than the market. Little people with great ideas and the drive to create are being squashed by globalist policies. Thanks for your post and don't ever apologize for speaking for the little guy.


Postage posté le [18/03/2019] à 01:09

This is a topic that comes up a lot, and getting some testimonials from other folks dealing with the same issues can help DPG answer their critics with regards to shipping, so I think the thread overall it worthwhile.


Talking about International policy affecting the cost of shipping is a reality we all have to deal with, but let's keep the political spectrum stuff out of it, and that includes pro- or anti-EU or anything else. Just stick with the realities, please.


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Remember: If you are not willing to shell your own position you are not willing to win!

Postage posté le [18/03/2019] à 08:00

Got it.


Postage posté le [18/03/2019] à 20:12

Shipping is very expensive and DPG cannot afford to swallow the shipping costs for the customers like Amazon does. I cannot blame them for something that is beyond their control.


Que sera, sera.


This is supposed to be a joyful occasion. Lets not bicker and argue about who killed who.

Postage posté le [18/03/2019] à 21:14

Quote from Colhammer on [18/03/2019] à 20:12

Shipping is very expensive and DPG cannot afford to swallow the shipping costs for the customers like Amazon does. I cannot blame them for something that is beyond their control.


Well, actually…


Amazon really doesn't "eat the cost", or at least not that much of it. If you look around on Amazon and can flip between Prime and non-Prime, you will see that often the cost of the shipping is just added to the cost of the "Free with Prime" version.


Now, that shipping cost is still very low compared to smaller shops.


The reason the shipping cost is low is likely a combination of the fact that Amazon is a HUGE shipper, so gets a more-than-likely substantial volume discount on the shipping cost. That is helped by the fact that many orders ship from the same place, so the cost of a driver going to pick up not one but thousands of packages spreads that pick up cost over a lot of orders 🙂


Then there is the fact that Amazon operates a lot of regional warehouse centers so your order likely ships from somewhere close to you, so the shipping is again cheaper. The vast majority of "handled by Amazon" orders I make come from a facility not too far from my house. That is at least how it works in the US, I am not sure about elsewhere. Now, they DO eat the cost of owning and operating those regional centers, but what they save in shipping plus the profit from their volume of sales (because consumers love the shipping is so cheap) covers the cost of those regional centers — If it did not, Amazon would not do it.


It is a brilliant model for Amazon, but it hurts every small shop like DPG because they don't get that kind of volume, have only a couple of warehouses and so are left charging a lot for shipping.


Volunteer Moderator of the English Language Forums
Remember: If you are not willing to shell your own position you are not willing to win!

Postage posté le [19/03/2019] à 07:55

Whatever the reason, Amazon can still offer cheaper shipping and that makes the customers think that is the actual cost of shipping… then small businesses that have to charge the actual shipping look like they are gouging the customer… and we then get posts like the OP asking for the small companies to lower their shipping costs to the "real" cost.


And this is exactly why Amazon is willing to eat part of the shipping fees. To drive customers away from the smaller companies and into the bosom of Amazon.


This is supposed to be a joyful occasion. Lets not bicker and argue about who killed who.

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